Refund policy

We want you to love what you bring home. If something isn’t right, here’s how returns work.

Returns

You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return

Email us at info@maisonsmith.us to start a return. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Damages + Issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered, so we can evaluate the issue and make it right.

Non-Returnable Items

Some items can’t be returned, including perishable goods (such as flowers or plants), custom products (such as special orders or personalized items) and personal care goods (such as beauty products).

We also can’t accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We’ll let you know once we’ve received and inspected your return, and whether your refund was approved. If approved, you’ll be refunded automatically to your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund.