Orders ship within 1–2 business days, excluding weekends and holidays. You’ll get an email with a tracking number once your order is on its way. Please allow up to 48 hours for tracking to update.

Final shipping costs are shown at checkout. We don’t currently ship outside the US.

Some of our larger pieces, including oversized furniture and antiques, are available for in-store pickup or local delivery only. This is noted on the product page.

If you’d like one of these pieces shipped, email us at info@maisonsmith.us before ordering and we’ll arrange a freight quote based on size, weight and destination. Freight is quoted and paid separately, and your piece ships once the quote is approved.

Santa Fe: local delivery is available for $100. Choose local delivery at checkout and we’ll deliver within 2–3 days of your request. We’ll be in touch to schedule a time.

Healdsburg: local delivery isn’t available from our Healdsburg shop. Orders are pickup only.

Pickup is free at both shops. Choose your pickup location at checkout and your order will be ready within 2 hours. We’ll email you when it’s ready. Please bring your order confirmation when you come in.

Picking up a large piece in your own vehicle? Give us 7 days’ notice so we can have movers on hand to load it safely.

See our Returns & Refunds policy for details. If anything arrives damaged, email info@maisonsmith.us as soon as possible with your order number and a photo, and we’ll work with you to make it right.

Email info@maisonsmith.us or call Santa Fe at (505) 467-8054 or Healdsburg at (707) 756-5002.